Practical steps
Use this as a working checklist. The advice is useful on its own; MyTitan is introduced only where the workflow naturally benefits from being connected.
Step 1
Check the facts first
Before contacting a customer, confirm the invoice, due date, payment status and any previous conversation. This is operational guidance, not debt-collection legal advice.
- Check invoice status
- Review customer messages
- Confirm the correct billing contact
Step 2
Use polite, specific language
A good reminder states what is outstanding, how to pay and who to contact if something is wrong.
- Avoid blame
- Include invoice reference
- Give one clear next action
Step 3
Escalate consistently
Late-payment follow-up should have stages, owners and review points so nothing depends on memory.
- Define follow-up intervals
- Assign owner
- Record outcomes