Practical steps
Use this as a working checklist. The advice is useful on its own; MyTitan is introduced only where the workflow naturally benefits from being connected.
Step 1
Keep booking details complete
Missed appointments often start with incomplete service, address, contact or timing information.
- Capture contact details once
- Confirm service and location
- Record access notes or constraints
Step 2
Make the schedule visible
People miss work when the schedule exists in one person's calendar. The team needs a shared operational view.
- Use one calendar source
- Show job status beside timing
- Review tomorrow's work before close
Step 3
Use reminders carefully
Reminder automation should support the workflow, not replace human judgement for complex or high-value jobs.
- Choose reminder moments
- Keep opt-out and delivery limits in mind
- Avoid sending duplicate reminders